Returns & Exchanges
At Trelise Cooper Online, we want you to love your purchase; however, if you are not completely satisfied, you can return full-priced items within 14 days of receipt for a refund or exchange. Please ensure all items are in their original condition with tags attached and in their original packaging.
Initiate Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Carefully place the garments in their original protective packaging, ensuring all designer tags and security seals remain intact and attached.
Affix Shipping Label
Print your generated pre-paid return label or write the return address clearly on the parcel, then drop it off at your nearest authorized courier location.
Processing & Refund
Once our boutique team receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing